Question 1

How much compensation for a delayed flight from Naples to London?

Accepted Answer

The flight is about 1,630 km, so under EU Regulation 261/2004 you can claim up to €400 per person if you arrived more than 3 hours late, unless the delay was caused by extraordinary circumstances such as bad weather or air traffic control strikes.

Question 2

Does EU261 apply to non-European airlines leaving Italy?

Accepted Answer

Yes. Every flight departing from an airport in the European Union, including Italy, is covered whatever the airline. Flights to the EU are covered only if the airline is European.

Question 3

How long do I have to claim?

Accepted Answer

For flights departing from Italy, claims are generally possible within 2 years under Italian law; in other countries the deadline can be longer. Claim as soon as possible and keep your boarding pass.

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